To get your project underway, we work with you to determine the criteria for success. And because we are the technical professionals, we can translate this to a technical specifications for our customers. With SMD Global as your partner, you have an objective voice that translates technical talk to get at the heart of the matter. We act as an extension of your own staff to ensure that your best interests are always the top priority with the vendors.
Here is a sample of our consulting services that assist in system selection:
RFP Preparation
Analysis of vendor proposals
Contract Negotiation
Maintenance service
Management Solutions
Management is a discipline that requires attention to detail, advance planning, on-going communication and accountability. To meet these requirements. SMD Global uses the following strategy:
1) Dedicated Technical Account managers for each client
Technical Account Manager
When you commit to SMD Global, we assign an Technical Account Manager to be dedicated to your account. This gives you a single point of contact, which ensures that when you call with a problem, question, or compliment, your contact will have all the answers and be acutely aware of your situation.
The responsibilities of a SMD Global Technical Account Manager include:
Manage the service agreement
Coordinates service delivery
Establishes effective communications procedures
Manages on-site service implementation
Is available by phone or email to provide assistance
Monitors contract requirements, ensuring deliverables are on time.
An SMD Global Technical Account Manager makes use of structured project management plans. This allows us at SMD Global to set clear expectations for the use of staff and customer resources with advance schedules, to clearly define responsibility which ultimately ensures accountability across the board and to ensure that the operational needs of the Customer are met by the technology to be deployed. SMD Global Project plans typically include:
Documentation of system and site requirements
Determination of project goals and timelines
Roll-out project manuals
Coordination of implementation and support teams
Step-by-step staging procedures
Documented installation instructions
Documentation of training and store-level procedures
Development of training schedules and plans
Design Solutions
The Design sevices component is a stepped transition successor to the Network Assessment and Planning engagement. Using data captured during the assessment, this component covers planning or/and re-engineering of complex communications architectures, from design through implementation. It can be tailored from carrier-class heterogeneous network architectures to small office LANs that span regions.
Design and Implementation services are used to plan, design, build, and integrate a network infrastructure that increases services, reliability & productivity that helps to achieve strategic business goals. One of the many features of this key component is sensitivity to the impact of network architecture changes on the client's business. The Design and Implementation service incorporates several processes, including architecture, network design, re-engineering, and implementation.
